Shipping
As of January 2007 we have changed our policies to again allow a different shipping and billing address. However, if this is the case, your order will go through a review process for added security and we will inform you if there is an issue with your order.
Ground Shipping - Ground shipping is free in the continental US. Allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer.
APO's are treated same as Continental US for shipping purposes.
Expedited Shipping - Expedited shipping is available for $49 within the Continental US. Allow approximately 3-4 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 8 Business Days from the date the item is available and is shipped from the manufacturer. If you need expedited shipping both from the manufacturer to us and us to you, it may require additional shipping charges.
Also choose this $49 shipping option for Hawaii, Alaska, or Canada. For these locations, allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer.
International Shipping - Shipping outside the US and Canada is available for $65. Allow approximately 5-7 Business Days if the item is in stock in our warehouse. If it must be special ordered from the manufacturer, it may take up to 12 Business Days from the date the item is available and is shipped from the manufacturer. We do not include nor do we calculate any customs, duties, or other applicable fees. These are reported or declared and paid for separately on the customer's end by the customer. All prices on our website are stated in $U.S.
Be sure to enter your wear date (or latest date you can accept delivery). If the item is available for your wear date, we will process it and send you an email with approximate shipping date. Business Days for shipping are Monday - Friday and exclude holidays. The shipping times described are estimates. We do not guarantee any particular delivery date. We only guarantee that we will get the item to your shipping address by the wear date you give us. Entering your wear date is critical in determining whether we can get the item to you in time. If your item does not arrive at your shipping address by the wear date given, you will receive a full refund of the purchase price upon return of the item in unused condition. However, delivery requires a signature so someone must be present at the shipping address to receive and sign for the package. Upon shipping from our warehouse, we will email you a tracking number so you can track expected delivery date. We are not responsible for late receipt of package due to failed delivery attempts when no one is available to sign for the package or the shipping address given is not correct. Some of our manufacturers will drop ship directly to your shipping address for a fee. Sometimes, where the wear date is close, we will go ahead and provide complimentary drop shipping.
Product Availability, Payment and Wear Date
Not all items are in our warehouse stock. Often we need to order it from the manufacturer. Often, the item is sold out, especially at the end of the season. Due to rapidly changing inventory, it is not practical for a prom site to keep up-to-date on sold-out items. Therefore, even though your order goes through successfully, it does not mean the item is available. If it is available, it is a final sale. If not, we will let you know by email.
If, in our best judgment, we determine the item you ordered will not be delivered to your shipping address before the wear date you specify during your checkout process, we will not charge your credit card and will notify you by return email that this is the case. If the item is available in time, we will go ahead and process your order and it becomes a final sale. We try to allow at least a week extra time to allow for any shipping delays and/or dress alterations that may be needed but we do not guarantee this. The date you give as your Wear Date determines this.
If you do not enter a wear date, we assume the shipping time estimate shown with the shipping method you chose and our shipping policies are satisfactory to you. Some products may take 8 weeks or more to arrive. Shipping time estimates given under our shipping policies start from the date the item becomes available at either our warehouse (if in stock) or the manufacturer's warehouse and is delivered to the carrier.
When you order online from our website, your credit card goes through an automatic approval process and is authorized but not charged until we determine availability of your item. Once availability for your wear date is established, we go ahead and capture (charge) the transaction and the sale is final at this point. If the item is unavailable, we void the authorization on our end. We may offer you a substitute size/color and wait for your response before voiding the sale. It may take 1-3 days or more for your bank to remove pending charges on your credit card account. It could take longer if paid by debit. We have no control over how long it takes your bank to clear pending charges from your account.
Pricing
While our intent is, of course, to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or other incorrect information is posted due to an error in entering pricing or other product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. We will attempt to contact customer for further instructions and/or to inform customer of the cancellation. Prices and availability are subject to change without notice.
We are not responsible for the accuracy of pricing information shown on other sites that may advertise us as a merchant.
Sale prices apply only to items purchased on-line from our stock unless otherwise noted. You will be notified if you place an order for an on sale item that is not in stock in our warehouse.
Notices / Updates / Communications
Findmypromdress.com communicates primarily by email. Sometimes messages do not get through for various reasons. We are not responsible for failure to communicate with customer due to incorrect contact information, blocked email messages, or other factors beyond our control. You can always check the status of your order by logging on to your account on our website. In addition, each time your order status is updated, you should receive an automatic email communication from us with information such as product availability, order placement with vendor, shipping estimates, and tracking numbers.
Return Policy
All Sales Final
As is typical in the formal wear industry, we do not accept returns or exchanges. The only exception is where there is a manufacturer defect. However, we inspect each item prior to shipping. Defects do not include sizing issues. Any manufacturer defects found must be brought to our attention within 48 hours of delivery. We will then give you an authorization number for return to our warehouse. We will ship the item back to the manufacturer and, with their agreement as to the defect, we will order a replacement in the original size and color. If the replacement cannot be delivered to the customer by the wear date that was given on the order, only then will a refund be given.
Basic colors as listed in the style description are just general color names to help in searching for a dress by basic color in our search box. We do not guarantee the accuracy of these basic color names. Actual color choices in the drop-down box are based on detail color names provided by manufacturer. Use this dropdown box to choose your color. Contact Us if you cannot figure out which color choice to order.
Actual color and details of item may vary somewhat from what is shown due to lighting and other variations.
Disclaimer and Limitation of Liability
Except as expressly stated herein, Findmypromdress.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on its website.
Except as expressly stated herein, Findmypromdress.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site; including but not limited to merchantability and fitness for a particular purpose. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Findmypromdress.com ARISING FROM ANY PRODUCT SOLD SHALL BE THE PRICE OF THE PRODUCT ORDERED AND PAID BY YOU THE CONSUMER. In no event shall Findmypromdress.com, its directors, officers, employees, owners, independent contractors, affiliate store or other representives be liable for special, indirect, conseqential, or punitative damages related to product ordered and/or sold.
In addition, I agree by viewing this website and placing an order that since Findmypromdress.com has no control over the use of the item(s) sold, Findmypromdress.com assumes no liability connected with their use. Under no circumstances are Findmypromdress.com, the affiliate store, independent contractors and or the manufacturer, designer or its agent liable for any loss, damage, injury or expenses that I (we) may incur of any kind.
Trakemark Disclaimer
The use or mention of any trade names, product names, or trademarks on this website does not suggest that the trademark owner or designer has any affiliations with or any endorsements of this website.
Policies may change at any time with or without notice based on business needs.
